Resolved cases — closed with an outcome
These cases have closed with a resolution. The operator engaged and the dispute reached an outcome; resolving cases quickly is what lifts an operator’s public score.
No resolved cases on the docket right now. See the full docket →
Cases are players’ allegations, published as filed after our team screens them. They are not findings of fact against the operator. Operators may respond on the record, and outcomes are updated as cases close.
What “resolved” means on this docket
A resolved case is one that reached an outcome while the operator was engaged with it. That usually means the operator answered, the substance was dealt with, and the player confirmed the matter was settled — a withdrawal released, a bonus term applied correctly, an account reinstated. Resolved does not mean the player won every point, and it does not mean the original complaint was baseless. It means the process worked and the thread reached an end both sides could see.
How a case reaches this stage
Every case starts the same way. A player files with evidence — screenshots, ticket references, the operator’s own replies — and our team screens it before anything is published: we check the account belongs to the filer, that the operator is one we list, and that the complaint is specific enough to answer. Screening is not adjudication. We do not decide who is right, and a screened case is still an allegation.
Once published, the operator is notified and a public deadline starts. A Defendant Representative — a verified account belonging to the operator — can reply on the record. Anything they submit is published beside the complaint, unedited. The player can respond in turn. The thread is the evidence; we do not summarise it into a verdict.
What it costs the operator
Complaint handling feeds the operator’s TrustAudit Index, but only through the parts an operator controls: whether they answered, how fast, and whether the case closed with an outcome. A case filed against an operator is not itself a penalty. Letting the deadline pass is, and it is the only part of our scoring that an operator can change the same day.
If you are the player
Filing here does not replace the operator’s own complaints procedure or your regulator’s. Go to the operator first. Most disputes end there, and a licensed operator has to give you a final response. If that fails, your licence holder’s alternative dispute resolution (ADR) scheme is free and binding on the operator in a way we are not. This docket is public pressure and a public record, and it runs alongside those routes rather than instead of them.