A blacklisting is an accusation. We treat it as one: evidenced, dated, sourced, published with reasons, and open to appeal.
The criteria, published in advance
An operator is blacklisted for documented conduct against the criteria below — never for declining to advertise with us, never on a single unverified account, and never as a bargaining position.
- Confiscation of winnings with no term that permits it, or under a term applied retrospectively
- Refusal to pay a verified balance
- Predatory terms enforced against real players, not merely present on the page
- Sustained non-response to Tribunal cases: silence, repeatedly, past a published deadline
- No verified licence valid in the market it is soliciting
- Marketing itself as a route around self-exclusion — an automatic entry, with no threshold and no appeal on the merits
What it does to the score
In the engine, this is not a badge. It is arithmetic:
- An active blacklisting caps the TrustAudit Index at 2.0 out of 10 and forces a Guilty verdict, whatever the rest of the profile says.
- Accepted external blacklistings from other credible bodies cost −1.0 each, capped at −2.0.
The obligations that come with it
Because it is an accusation, it comes with duties:
- 01It is dated and sourced. Every entry links to the cases or documents behind it.
- 02The operator has a right of reply, published alongside.
- 03It is appealable. An operator that fixes the conduct — pays the players, removes the clause, answers the docket — can be delisted.
- 04The delisting stays public. The record does not get quietly deleted; it gets updated. A history that can be erased is not a record.
The current list is at /blacklist.