The Tribunal is open: disputes, on the record, with a deadline

A Tribunal submission is screened privately and may be declined. A 96-hour exchange applies only after acceptance and publication. A non-response finding requires a verified operator contact channel and evidence that the operator was reachable. Publication and recovery are not guaranteed; BetJury had no published real-operator cases at this review date.

For a British account, use the operator's formal complaint procedure. You can take an unresolved dispute to its approved ADR provider after eight weeks, or earlier if the operator gives a final response or deadlock letter. ADR is free to the consumer; check the provider's scope and rules. BetJury cannot enforce payment, and court remedies are separate. UKGC guidance.

The Tribunal is open. A player with a dispute an operator has not resolved can put it on the public record, and the operator gets a published deadline to answer beside it.

Here is exactly what that does, and — because this is the part the category usually leaves vague — exactly what it does not.

What a case is

An allegation, published, with the operator free to answer it unedited. It is not a finding of fact by us. We screen cases; we do not adjudicate them, and screening is not a finding against anyone.

That framing is not lawyerly hedging. It is the difference between a docket and a smear, and it is the reason an operator can afford to engage with us at all. A site that published player allegations as established fact would be useless to the operator, indefensible in law, and quickly ignored.

How one runs

Screening first. A case needs a category, the disputed amount, a factual account of at least 300 characters, and confirmation that the player contacted the operator first and gave them a chance. Cases that are abusive, duplicated, outside our scope, or where the player clearly breached a clear and fair term are rejected. Rejected cases stay private, are never sent to the operator, and enter no statistic on this site — a case with no right of reply belongs in no denominator.

Then publication, with the player masked. A case shows the filer as a numbered Juror, and the number is derived per case, so the same person filing twice appears as two different numbers. Their cases cannot be linked to each other or to testimony they have published elsewhere on the site. Evidence attachments are private by default.

Then the clock. Each side gets 96 hours per turn. Staff can extend a deadline up to twice where there is a real reason, and the extension is recorded on the case rather than applied quietly.

Then a close. Resolved, or unresolved. A case can be reopened up to twice on genuinely new facts, and not to restate the same argument.

What silence costs

An operator that ignores a valid case it actually received is marked unresponsive, the case closes unresolved, and that sits on its public record and in its TrustAudit score.

The qualifier is load-bearing. We only say an operator did not respond where we can show they were reachable. Where we hold no verified contact channel for an operator, the case is still counted but no response figure is computed for them, because reporting our own onboarding gap as their refusal would be a false statement about a company. That gap is published as ours.

What this cannot do

We cannot compel anyone. We are a docket, not a court, and any site telling you otherwise is selling you something.

The Tribunal is a publication and reply process. There is no established recovery rate from real-operator cases on BetJury at this review date, and no promise that publication will change the outcome.

For a British account, use the operator's formal complaint procedure. You can take an unresolved dispute to its approved ADR provider after eight weeks, or earlier if the operator gives a final response or deadlock letter. ADR is free to the consumer; check the provider's scope and rules. BetJury cannot enforce payment, and court remedies are separate. UKGC guidance.

Use the applicable formal complaint and ADR routes. A public Tribunal submission is optional and does not replace those steps or stop their time limits.

What we count, and how

Our recovered-money figure counts what was actually returned to players on resolved cases, in the currency it was denominated in, computed from the case files when the page renders. It starts at a small number and grows only when money genuinely moves. A counter on a site like this is trivially easy to inflate and worth nothing the moment it is; ours is the one figure we would rather have small and true.

The full rules a case must satisfy are in the complaint guidelines, how a case feeds a score is on the methodology page, and the running figures — including the ones that do not flatter us — are on the Tribunal statistics page.