We call reviews testimony because that is what they are: a first-hand account, given by a named account holder, on the record, and weighted according to what backs it up.
What we ask for
- How long you played, and roughly what you staked
- Whether you withdrew, and how long it took. This is the question that matters most.
- What the verification process was like
- What went wrong, specifically
- Whether support answered
What we do not publish
Unevidenced accusations of criminality. Other players' identities. Anything that is a case rather than a review — those go to the Tribunal, where the operator gets a right of reply and a deadline.
How testimony is weighted
An unweighted star average is the cheapest thing in this industry to buy. So we weight by evidence:
| Verification | Weight |
|---|---|
| Organic — a registered account | x1.0 |
| Email-verified | x1.2 |
| Proof-verified — a redacted payout receipt or account statement | x1.6 |
A Senior Juror adds +0.2. Everything decays with a half-life of 18 months, because a casino in 2022 is not necessarily the casino in front of you.
The logic is simple. A star rating is free to fabricate. A redacted withdrawal receipt is expensive to fake and cheap for us to check, so it is worth more, and we say by exactly how much.
Where it goes
Testimony feeds the JuryScore and nothing else. It never touches the TrustAudit Index, which is editorial and evidence-led — no volume of angry reviews can lower a casino's safety score, and no volume of glowing ones can raise it. The two numbers are kept apart on purpose.