The Tribunal is a public docket. It exists because the ordinary complaint — a support ticket, ignored — has no witnesses, and a documented chronology helps another person assess the dispute. It does not establish who is right.
The process
- 01File. Free. You must have contacted the operator first and given it a chance to answer.
- 02Screening. We check it is a real, evidenced dispute — not a chased loss, not an impression. We mask your identity.
- 03Possible publication. An accepted case uses a 96-hour response window only after the applicable verified right of reply is established. A submission may be declined and is not itself an adverse finding.
- 04Mediation. Both sides put their evidence up. We do not take a side; we publish both.
- 05Outcome. Resolved, unresolved, or rejected.
Why silence is the mechanism
We cannot compel anyone. We are not a regulator and we are not an ADR. We have no power to make an operator pay a penny.
What we can do is publish the deadline, and then publish what happened when it passed.
Silence closes a case unresolved. An unresolved case accrues black points, which lower the TrustAudit Index, which can move the verdict, which moves the operator down the register. An operator that will not answer a documented, evidenced case in public has told you something about how it will treat you, and we make sure that answer is on the record.
What the Tribunal is not
- Not an ADR. Use your licensed operator's approved ADR scheme as well — it can bind the operator; we cannot.
- Not a regulator.
- Not a route to recover losses you regret. Nothing here reverses a fair loss.
Every case is a player's allegation, published as an allegation, clearly attributed, with the operator's reply next to it. We never restate an allegation as fact.
The docket is open at /tribunal.