Duelz
TrustedProvisional auditDuelz's British licensee is SuprPlay Limited. Read the licence evidence, unknown withdrawal limits and limits of our provisional assessment.
Duelz is a dependable operator for everyday play.
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Our judgment on Duelz
Duelz: British licensee, payout evidence and open checks
The British licence and domain are recorded under SuprPlay Limited. Current cashier terms and a personal cashout test remain unconfirmed in this review.
Strengths on the record
- Exact British licensee and domain source links
- Published audit deductions
Points of concern
- Monthly withdrawal cap unconfirmed
- No published BetJury cashout-test log
- Current British terms could not be read in this update
Last reviewed 9 Sept 2026 · This is BetJury’s editorial conclusion. Commercial terms never affect it.
How our editors rate Duelz
Editorial category marks, averaging 8.3 / 10. These are editorial judgments; no dated deposit or withdrawal test log is published for them. They are separate from player testimony and the TrustAudit (method).
How the 8.6 is built
Opens at 10.0; each finding below is a published adjustment (method).
Provisional score. We have examined 6 of 6 evidence channels for Duelz. Research limitations or unresolved findings still require editorial review. The score may rise or fall as the evidence is reviewed. A checked channel does not establish an unpublished limit or turnaround time.
- Licensing checked against the regulator's register
- Terms and conditions read for unfair clauses
- Terms checked for a monthly withdrawal cap
- Typical withdrawal processing time on record
- Terms checked for a KYC turnaround
- Complaint databases and review platforms searched
Best verified licence: tier A
No unfair clauses catalogued
Monthly withdrawal limit unknown
0 black points vs size divisor 400 (last 24mo)
All 6 evidence channels examined. The adjustment covers research limitations or findings awaiting editorial review.
What other platforms report about Duelz
Patterns reported by at least two independent public complaint databases or review platforms, sourced under each one. Reports, not our findings of fact — each holds Duelz’s audit provisional until an editor rules on it (how we weigh this).
Players withdrawing four-figure sums repeatedly report extended verification, with further documents requested after passport, driving licence, bank statement and card verification have already been supplied. Individual cases described include a withdrawal held for roughly two weeks and another left in an approval queue for months after KYC was completed.
3 independent sources — casino.guru, askgamblers.com, gamblizard.com
Support responses to withdrawal and verification questions are reported as generic templates rather than case-specific updates, which is the complaint most often attached to the delays above.
2 independent sources — casino.guru, askgamblers.com
Overall 8.5 — the mean of the readings we hold on Duelz, each measured and shown separately.
- TrustAudit 8.6 — safety: licence, terms, complaint record, itemised above.
- Experience 8.3 — product quality: games, offers, payouts, support, mobile. Never moves the verdict.
- JuryScore — not yet: no player has published testimony about Duelz here.
Licence & operator facts
Licensing
- MGA company and licence
- SuprPlay Ltd · MGA/B2C/325/2016Register reviewed 9 September 2026. MGA company/domain record; this is not a statement of availability in every country.
- UKGC company and licence
- SuprPlay Limited · Account 48695Register reviewed 9 September 2026. Great Britain; www.duelz.com is listed in the domain record.
- Self-exclusion scheme
- GAMSTOPMandatory for Gambling Commission licensees — exclude once and every one of them blocks you
General
- Website
- duelz.com
- Established
- 2018
- Company / group record
- SuprPlay Limited (Great Britain licensee)
- Operator size
- Large
- Casino type
- Casino, Live casino
- Languages
- English, German, Finnish
- Currencies
- EUR, GBP, NOK
- VIP / loyalty scheme
- Not confirmed
- Mobile apps
- Not confirmed
Payments
- Minimum deposit
- £10
- Minimum withdrawal
- £10
- Withdrawal fees
- Yes
- Pending time
- Not confirmed
- Verification turnaround
- Not confirmed
- Monthly withdrawal limit
- Not confirmed
- Jackpot payout
- Not confirmed
Games
- Recorded game count
- 1,500Research snapshot; the current catalogue varies by country and date.
- Slots
- 1,300
- Live tables
- 90
- Providers
- 6
- RNG tested by
- Not confirmed
- Published payout
- Not confirmed
- Game history available
- Yes
Support
- Channels
- Live chat, Email
- Live chat hours
- 24/7
- 24/7 support
- Not confirmed
- Support email
- support-uk@duelz.com
- Complaints email
- Not confirmed
- Help centre
- Yes
Player-protection tools
Bonuses & promotions
Recorded terms. Current availability and eligibility in your country are not confirmed. Check the operator’s current promotion terms before opting in.
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Affiliate link. New players only. Full terms apply.
What Duelz looks like
What you can play
Game providers (6)
Providers integrated at Duelz. Game availability can vary by country.
Payments & withdrawals
Recorded payout estimates
These are retained research estimates, not measured cashouts or guaranteed current timetables. Processing, extra checks and bank settlement are different stages. See the review text for newly checked operator terms and exceptions.
| Method | Type | Deposit | Withdrawal | Payout speed |
|---|---|---|---|---|
| Visa | card | Yes | Yes | — |
| Mastercard | card | Yes | Yes | — |
| Skrill | e wallet | Yes | Yes | — |
| Neteller | e wallet | Yes | Yes | — |
| Trustly | bank transfer | Yes | Yes | — |
| Paysafecard | voucher | Yes | Yes | — |
Visa
Mastercard
PaysafecardMethods, limits and times vary by country; confirm in Duelz’s cashier before you deposit.
Complaint record
Every Tribunal case filed against Duelz, with the operator’s published deadline to respond.
No cases on record for Duelz — which is not the same as a clean record (how to read the docket).
Cases are Jurors’ allegations, screened and attributed — not findings of fact against Duelz.
Player reviews of Duelz
Jurors’ own experiences of Duelz — players’ opinions, not BetJury’s editorial view.
Have you played at Duelz?
What actually happened at Duelz? Your testimony feeds the JuryScore.
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No published testimonies yet. No player JuryScore is available. Be the first to share an experience.
Duelz, examined
The company behind Duelz
For Great Britain, the relevant company is SuprPlay Limited. Its Gambling Commission account 48695 lists an active remote casino licence. The same account's domain record lists www.duelz.com as active. Both records were checked on 9 September 2026.
This establishes the British licensee and its recorded domain. It does not identify a separate ultimate parent company. We have removed the unsupported Mindway Ltd owner attribution. A licence is a record of authorisation, not evidence that an individual withdrawal has succeeded.
Market and terms
Use the terms that apply to your country and account. Our earlier article described an MGA-facing service while linking to British commercial terms. That mixed two scopes. The licensing evidence above concerns Great Britain; an MGA reference should not be used as proof of British authorisation.
The Duelz terms address did not yield a readable current British document during this update. We therefore have not confirmed a new welcome offer, a monthly withdrawal cap or a verification deadline. Check the applicable terms and cashier before committing money.
Reading the payout figures
The payment figures in this profile are recorded research estimates, without a published BetJury deposit-and-withdrawal test log. Processing time and arrival time are different stages. A monthly cap, a per-transaction limit and a payment-method restriction are also different rules.
Our monthly cap field is unknown. That does not mean unlimited withdrawals. A completed terms-reading channel means a document was examined; it does not establish a figure that the document or our evidence does not supply.
Product assessment and player evidence
The category marks are editorial judgments. The TrustAudit is a separate calculation with its deductions shown below. A provisional score can remain provisional after all channels have been examined because research limitations or unresolved findings still need review. It may move in either direction when that work is completed.
The testimony and Tribunal panels show their own published records. An empty panel does not establish a complaint-free history. External reports are attributed in the wider-record section and should be read with their dates and sources.
What to check next
Match the exact domain, licensee and country first. Then read the withdrawal method, any fees, required checks and the specific promotion's conditions. The methodology explains our calculation; the responsible-gambling page provides support and self-exclusion resources.
Register update, 9 September 2026
Both registers name SuprPlay and list duelz.com. The applicable company terms, currency and complaints route depend on the account's country.
UKGC company and activities · UKGC domain record · MGA company and domains
The bottom line on Duelz
The British licence and domain are recorded under SuprPlay Limited. Current cashier terms and a personal cashout test remain unconfirmed in this review.
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Frequently asked
Who operates Duelz in Great Britain?
The Gambling Commission lists SuprPlay Limited under account 48695, with www.duelz.com active on that account. The source links are in the company section above.
Has BetJury verified a Duelz monthly withdrawal cap?
No. The monthly cap is unconfirmed in this profile. That does not establish unlimited withdrawals, and the recorded processing times are not a published BetJury cashout test.
Similar operators
Ranked by TrustAudit Index across the whole register; no paid placements.
